Effective Date: August 11, 2024
Thank you for choosing Exceptional Marketing for your digital marketing services. We are committed to delivering high-quality services that meet your business needs. However, we understand that situations may arise where you might need to request a refund. This policy outlines the terms and conditions for refunds related to our digital services.
1. Scope of Policy
This Refunds and Returns Policy applies to all digital services purchased from our website, exceptionalmarketing.net.
2. Eligibility for Refunds
Due to the nature of digital services, refunds are generally not offered once the service has commenced or been delivered. However, we recognize that exceptions may occur, and we will consider refund requests on a case-by-case basis.
Refunds may be considered in the following circumstances:
- Service Not Delivered: If we fail to deliver the service as agreed upon in the service contract or scope of work.
- Technical Issues: If you experience a technical issue that prevents us from delivering the service, and we are unable to resolve the issue within a reasonable timeframe.
- Misrepresentation: If the service provided is significantly different from what was described or does not meet the expectations set forth during the sales process.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer support team at [email protected] with the subject line “Refund Request.” Include your service order number, the name of the service, and a detailed explanation of the reason for your request.
- Review Process: Our team will review your request and may ask for additional information to understand the issue. We aim to respond to all refund requests within 5 business days.
- Refund Decision: If your request is approved, we will process the refund to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been processed.
4. Conditions for Refunds
Refunds are subject to the following conditions:
- Refund requests must be made within 14 days of the service start date.
- We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.
- Refunds will only be issued to the original purchaser.
5. Non-Refundable Services
Please note that the following services are non-refundable:
- Services that have been fully rendered or completed.
- Custom digital services specifically tailored for your business, once work has commenced.
6. Service Modifications
If you are dissatisfied with the service provided, we encourage you to contact us at [email protected] to discuss possible modifications or adjustments before requesting a refund.
7. Customer Support
If you have any questions or need assistance with your digital service, our customer support team is here to help. Please reach out to us at:
- Email: [email protected]
- Mailing Address: Exceptional Marketing, PO Box 555, Jacksonville, NC 28546
8. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any changes.
9. Acceptance of This Policy
By purchasing our digital services, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy.
Thank you for choosing Exceptional Marketing. We value your business and are dedicated to your satisfaction.
This policy ensures that both your customers and your business have a clear understanding of the refund process for your digital services.